A problem with a casino account
Contact the operator’s own support team first: every UK-licensed casino must have a complaints process. If it does not resolve your complaint within eight weeks, you can take it to the operator’s independent alternative dispute resolution service, such as IBAS.
Checking a licence
You can check any operator on the Gambling Commission public register. Our guide explains how to check a UK casino licence.
Help with gambling
Call the National Gambling Helpline free on 0808 8020 133, any time.